Shipping Policy

At DDPaws, every personalized item is made especially for your pup with care and attention to detail.

Processing Time

🧵 Personalized and made-to-order items typically require 3–5 business days for production before shipment.

Please note that processing time is separate from shipping time.

Because each item is handmade to order, please allow a little extra processing time during peak seasons or periods of high order volume. We truly appreciate your patience while we make your pup’s order with care.

Estimated Shipping Times

📦 Once your order has been processed and shipped, estimated delivery times are:

🇺🇸 United States: 7–10 business days
🇨🇦 Canada: 7–10 business days
🇪🇺 Europe: 8–12 business days
🌎 Other International Destinations: 7–15 business days

For most U.S. orders, please allow approximately 10–15 business days from the date you place your order to delivery, including processing and transit time.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, customs processing, holidays, severe weather, or other circumstances outside our control.

Shipping Costs

🚚 Free standard shipping is available on orders of $49 or more.

For orders under $49, a $4.90 standard shipping fee applies.

International shipping rates, when applicable, are calculated and displayed at checkout based on the destination.

International Orders

🌎 We ship to select international destinations.

Customs processing may occasionally cause delivery delays beyond the estimated shipping timeframe.

Order Tracking

📍 Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package.

Please allow some time for the carrier to update the tracking information after your shipping confirmation is sent.

Incorrect Shipping Address

Please review your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at email@ddpaws.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered production or been handed to the carrier.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us at email@ddpaws.com with your order number.

Our team will help review the shipment and determine the appropriate next steps.