Returns & Exchanges Policy

We want you (and your pup) to be completely happy with your order. If something doesn't work out, we're here to help.

🕒 30-Day Return Window

You have 30 days from the date your order is delivered to request an eligible return.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition and packaging.

• Please include your receipt or proof of purchase.

• Personalized and engraved items are subject to the conditions outlined below.

To start a return, email us at email@ddpaws.com with your order number and reason for the return.

Once your return request is approved, we'll provide detailed return instructions.

Prepaid return shipping labels are provided only when the return is due to our error, such as receiving the wrong item, an engraving mistake, or a damaged or defective product.

For all other approved returns, customers are responsible for return shipping costs.

Original shipping costs are non-refundable.

🔄 Free One-Time Size Exchange

If the size isn't quite right for your pup, we offer a one-time size exchange at no cost.

To request a size exchange, email email@ddpaws.com within 10 days of delivery and include:

• Your order number

• Your dog's neck measurement

• Your dog's chest measurement

Our team will review the measurements and help determine the best replacement size for your pup.

We'll send your replacement so you don't have to wait for us to receive the original item first. After receiving your replacement, please send the original set back to us using the return instructions provided by our team.

The one-time free size exchange applies to a replacement of the same product in a different size and is not a refund or product exchange for a different style.

✨ Personalized & Engraved Items

Because personalized and engraved items are made specifically for your pet, they are final sale and cannot be returned for a refund unless:

• The item arrives damaged or defective.

• We made an engraving or personalization error.

• You received the wrong product.

Personalized items are still eligible for our one-time size exchange if the size doesn't fit your pup.

If your personalized item arrives damaged, defective, incorrectly engraved, or incorrect, please contact us within 30 days of delivery and include photos showing the issue.

We'll gladly provide an appropriate replacement or a full refund at no additional cost.

🌍 International Orders

Due to the high cost of international shipping and the personalized nature of our products, international orders are final sale and are not eligible for returns or refunds for reasons such as change of mind or ordering mistakes.

If you have a sizing issue, please contact us at email@ddpaws.com within 30 days of delivery with your dog's neck and chest measurements. Our team will review your order and help determine the best available solution.

If we made a mistake—such as sending the wrong item, making an engraving error, or sending an item that arrives damaged or defective—we'll make it right. You may be eligible for a free replacement or full refund, and we'll cover any applicable return shipping costs.

💳 Refunds

Once we receive your approved return package, refunds will be processed within 1-3 business days to your original payment method

Please note that original shipping costs are non-refundable.

After we issue the refund, your bank or credit card provider may require additional time to process and post the refund to your account.

📍 Return Address

DDPaws
452 Herrick Ave
Eureka, CA 95503
United States

Please contact us at email@ddpaws.com before sending a return so we can confirm your return eligibility and provide the appropriate instructions.