Welcome to the DDPaws FAQ! Here you’ll find answers to common questions about sizing, personalization, building your matching set, shipping, exchanges, and more.

Still need help? Email us at email@ddpaws.com — we’re happy to help you and your pup!

Product & Customization

How do I choose the correct size for my dog?

For the best fit, measure your dog before ordering.

Collar: Measure around the neck where the collar normally sits. Leave enough room to comfortably fit one to two fingers between the collar and your dog’s neck.

Harness: Measure both your dog’s neck and chest, especially the widest part of the chest.

Compare your measurements with the size chart on the product page. If your dog is between sizes, we generally recommend choosing the larger size.

Not sure which size to choose? Email us your dog’s neck and chest measurements at email@ddpaws.com, and we’ll be happy to help.

Can I buy just a collar, harness, or leash?

Yes! You don’t have to purchase the entire matching set.

Our sets are customizable, so you can build your own bundle by adding or removing the pieces you want when placing your order.

Depending on the design, you can choose from:

Collar • Harness • Leash • Bowtie • Flower • Bandana • Poop Bag Holder

Pick only what you and your pup need!

What can I have engraved on the collar?

You can personalize your collar with up to 3 lines of text.

Many customers choose their pet’s name and phone number, but you can enter any short text you’d like.

For the best readability, we recommend keeping each line short and simple.

Can the harness be engraved?

Engraving is generally available on the collar buckle, not directly on the harness.

If you’re unsure whether a particular product can be personalized, please contact us before ordering.

I forgot to enter my engraving details. What should I do?

No worries! Email us at email@ddpaws.com as soon as possible.

Please include your order number and the engraving details you would like us to use.

If your order hasn’t entered production yet, we’ll do our best to update it for you.

Can I order a collar without engraving?

Absolutely. Simply leave the personalization field blank when placing your order.

What materials are your products made from?

Materials vary depending on the collection and style. Our products may feature cotton, velvet, corduroy, teddy fabric, nylon, or other materials paired with durable hardware.

Please check the individual product page for details about a specific design.

Orders & Shipping

How long does it take to process my order?

Most DDPaws products are made to order, especially personalized items.

Our standard processing time is approximately 3–5 business days before shipment.

During peak seasons, holidays, sales, or periods of high demand, please allow a few additional business days for us to prepare your order.

We appreciate your patience while we make your pup’s order! 🐾

How long does delivery take?

Once your order has been processed and shipped, estimated delivery times are:

United States & Canada: approximately 5–10 business days

Europe: approximately 7–12 business days

Other international destinations: approximately 7–15 business days

These are estimates and may vary due to customs, carrier delays, holidays, weather, or other circumstances outside our control.

Can I change or cancel my order after placing it?

Please contact us within 2 days of placing your order if you need to change your size, color, personalization, shipping information, or other order details.

Email email@ddpaws.com with your order number and the change you would like to make.

Because our products are made to order, we cannot guarantee changes or cancellations once production has started, but we’ll always do our best to help.

Do you ship internationally?

Yes! We ship to many international destinations.

Available shipping destinations will appear at checkout. International delivery times vary depending on the destination and customs processing.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with your tracking information.

Please allow a little time for the carrier to update the tracking after your package has been shipped.

If you’re having trouble locating your package, contact us at email@ddpaws.com.

Why did I receive only part of my order?

Some orders may be shipped in multiple packages depending on product availability or fulfillment location.

If you receive only part of your order, don’t worry — the remaining items may still be on the way. Check your shipping confirmation emails for additional tracking information or contact us for help.

Returns & Exchanges

Do you accept returns or exchanges?

Yes. We offer a 30-day return/exchange window from the date of delivery for eligible items.

Items must be unused, unwashed, and in their original condition.

Personalized/engraved items are final sale unless the item arrives damaged, defective, or incorrect.

However, if you ordered the wrong size, we offer a one-time free size exchange to help your pup get the right fit.

What if I ordered the wrong size?

We understand that finding the perfect fit for your pup can sometimes be tricky!

We offer one free size exchange. Contact us at email@ddpaws.com with your order number and your dog’s neck and chest measurements, and we’ll help determine the best replacement size.

What if my item arrives damaged, defective, or incorrect?

Please email email@ddpaws.com with your order number and photos showing the issue.

If we made a mistake or your item arrived damaged or defective, we’ll work with you to make it right with an appropriate replacement or refund.

Are international orders returnable?

International orders are generally final sale due to the high cost of international return shipping.

If your item arrives damaged, defective, or incorrect, please contact us and we’ll help resolve the issue.

Product Care

How should I clean my DDPaws products?

For the longest product life, we recommend gentle hand washing with mild soap and cold or lukewarm water.

Allow the item to air dry completely before using it again.

Avoid bleach, harsh chemicals, and machine drying, as these may damage the fabric, hardware, or personalization.

Still Need Help?

We’re here for you and your pup! 🐶💛

Email us at email@ddpaws.com and include your order number if your question is about an existing order.

We’ll get back to you as soon as possible.