At DD Paws, we want your shopping experience to be smooth, worry-free, and enjoyable. Below you’ll find everything you need to know about our shipping process, delivery times, and return options.

🚚 Shipping Information

Shipping Cost:
✔ Free delivery on all orders

Estimated Delivery Times:

• U.S. & Europe: 5–10 business days

• Worlwide: 10–15 business days

Processing Time:
Orders are typically processed within 1 days before shipping.
(Engraved/custom orders may require extra time as they are made uniquely for your pet.)

Order Tracking:
Once your order has shipped, we will send you a tracking link via email so you can follow its journey to your doorstep.

🔄 Return & Exchange Policy

We understand that online shopping can sometimes be tricky — maybe a size wasn’t quite right or you changed your mind. No stress — we’re here to help.

You can return items within 30 days — hassle free.
If you’re not satisfied or simply want to return your item for any reason within 30 days of purchase, just reach out and we’ll take care of it.

Return Requirements:

• Item should be unused and in original condition
  

🐾 Custom Engraved Items

Because custom items are made especially for your pet, engraved orders have a slightly different policy:

First Custom Order

We allow one-time return or exchange eligibility for your first engraved order, giving you peace of mind when trying us out for the first time.

Second & Future Engraved Orders

Custom engraved items are not eligible for return or refund unless:

• The item arrives damaged

• We made a spelling/engraving mistake

• You received the wrong product

We want every customer to feel confident ordering customized products — this flexible first-order policy is our way of welcoming you with trust 💛

If you forgot to enter engraving information during purchase — contact us immediately with your order number and engraving details.

📩 Contact for Returns or Issues

For returns, engraving updates, exchanges, or support, email us at:

📧 daisyandduke2024@gmail.com

Please include your order number for faster assistance.

We respond as quickly as possible — your satisfaction means everything to us 🐾