Exchange & Return Policy

🔄 Return & Exchange Policy

We understand that online shopping can sometimes be tricky—maybe the size wasn't quite right or you changed your mind. We're here to help.

🕒 30-Day Returns

You may request a return within 30 days of delivery for eligible items.

To qualify for a return:

The item must be unused, unwashed, and in its original condition and packaging.
Please include your order number or proof of purchase.

Once your return request is approved, we'll provide detailed return instructions. Prepaid return shipping labels are provided only when the return is due to our error, such as receiving the wrong item, an engraving mistake, or a damaged product. For all other approved returns, customers are responsible for return shipping costs.

🐾 Custom Engraved Items

Because every engraved item is made specifically for your pet, custom engraved products are not eligible for return or refund, except in the following situations:

The item arrives damaged.
We made a spelling or engraving mistake.
You received the wrong product.

If any of the above applies, please contact us within 30 days of delivery and include photos of the item. We'll gladly replace it or issue a full refund at no additional cost.

Need to update your engraving?
If you forgot to enter your engraving details during checkout, please contact us as soon as possible with your order number and the correct engraving information. We'll do our best to update your order before production begins.