At DD Paws, we want your shopping experience to be smooth, worry-free, and enjoyable. Below you’ll find everything you need to know about our shipping process, delivery times, and return options.

🚚 Shipping Information

Shipping Cost:
✔ Free delivery on all orders

Estimated Delivery Times:

• U.S. & Europe: 5–10 business days

• Worlwide: 10–15 business days

Processing Time:
Orders are typically processed within 1 days before shipping.
(Engraved/custom orders may require extra time as they are made uniquely for your pet.)

Order Tracking:
Once your order has shipped, we will send you a tracking link via email so you can follow its journey to your doorstep.

🔄 Return & Exchange Policy

We understand that online shopping can sometimes be tricky — maybe a size wasn’t quite right or you changed your mind. No stress — we’re here to help.

You can return items within 30 days — hassle free.
If you’re not satisfied or simply want to return your item for any reason within 30 days of purchase, just reach out and we’ll take care of it.

Return Requirements:

• Item should be unused and in original condition
  

🐾 Custom Engraved Items

Because custom items are made especially for your pet, engraved orders have a slightly different policy:

First Custom Order

We allow one-time return or exchange eligibility for your first engraved order, giving you peace of mind when trying us out for the first time.

Second & Future Engraved Orders

Custom engraved items are not eligible for return or refund unless:

• The item arrives damaged

• We made a spelling/engraving mistake

• You received the wrong product

We want every customer to feel confident ordering customized products — this flexible first-order policy is our way of welcoming you with trust 💛

If you forgot to enter engraving information during purchase — contact us immediately with your order number and engraving details.

📩 Contact for Returns or Issues

For returns, engraving updates, exchanges, or support, email us at:

📧 daisyandduke2024@gmail.com

Please include your order number for faster assistance.

We respond as quickly as possible — your satisfaction means everything to us 🐾

Welcome to our FAQ section!
Here you’ll find answers to the most common questions about our dog collars, engraving, orders, shipping and more. If you need additional help, feel free to contact us — we’re here for you and your pup 🐾

Product & Customization

Q1. How do I choose the correct size for my dog?
Use a soft tape to measure around your dog's neck.
Allow space for one to two fingers for comfort.
If you’re between sizes, choose the larger size.

Q2. What engraving options are available?
We commonly engrave Pet Name + Phone Number, but you may enter any short text.
Keep engraving short and clear for best readability.

Q3. I forgot to enter engraving details. What should I do?
Don’t worry — simply email us at daisyandduke2024@gmail.com
Include your order number + engraving text (example: Bella | 555-123-4567)
We’ll update your order before production.

Q4. Can I order the collar without engraving?
Yes, just leave the engraving field empty during checkout.

Q5. What materials are your collars made from?
Strong nylon with reinforced stitching, comfortable lining, and durable metal hardware for everyday wear.

Orders & Shipping

Q6. How long does shipping take?
Processing time: 1–3 business days
Estimated delivery: 7–15 days depending on country/region.
(Custom engraving orders may require extra handling time.)

Q7. Do you ship internationally?
Yes — we ship worldwide. Transit time varies by location.

Q8. How do I track my order?
You will receive a tracking email once your order ships.
If you haven't received one, contact us and we’ll assist you.

Returns & Support

Q9. Do you accept returns or exchanges?
Non-custom items: returnable within 30 days if unused and in original condition.
Custom engraved items: only returnable if damaged, incorrect, or faulty on our end.

Q10. What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with photos.
We’ll replace or refund — your satisfaction matters.

Q11. How do I contact support?
Email us anytime at daisyandduke2024@gmail.com
We aim to respond as quickly as possible.

Product Care

Q12. How do I clean and maintain the collar?
Hand wash with mild soap and air dry.
Avoid machine drying or harsh chemicals to protect the fabric and engraving.