Returns & Refunds

We want you (and your pup) to be completely happy with your order. If something doesn't work out, don't worry — we offer a 100% money-back guarantee on all eligible returns.

🕒 Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging.

• Please include your receipt or proof of purchase.

To start a return, simply email us at daisyandduke2024@gmail.com.

Once your return request is approved, we'll provide detailed return instructions. Prepaid return shipping labels are provided only if the return is due to our error, such as receiving the wrong item, an engraving mistake, or a damaged product. For all other approved returns, customers are responsible for return shipping costs.

✨ Personalized & Engraved Items

Because custom engraved items are made specifically for your pet, they cannot be returned or refunded unless:

• The item arrives damaged.

• We made a spelling or engraving error.

• You received the wrong product.

If any of the above applies, please contact us within 30 days of delivery and include photos of the item. We'll gladly replace it or provide a full refund at no additional cost.

📍 Return Address

452 Herrick Ave
Eureka, CA 95503
United States