Frequently Asked Questions — DD PAWS

Welcome to our FAQ section!
Here you’ll find answers to the most common questions about our dog collars, engraving, orders, shipping and more. If you need additional help, feel free to contact us — we’re here for you and your pup 🐾

Product & Customization

Q1. How do I choose the correct size for my dog?
Use a soft tape to measure around your dog's neck.
Allow space for one to two fingers for comfort.
If you’re between sizes, choose the larger size.

Q2. What engraving options are available?
We commonly engrave Pet Name + Phone Number, but you may enter any short text.
Keep engraving short and clear for best readability.

Q3. I forgot to enter engraving details. What should I do?
Don’t worry — simply email us at daisyandduke2024@gmail.com
Include your order number + engraving text (example: Bella | 555-123-4567)
We’ll update your order before production.

Q4. Can I order the collar without engraving?
Yes, just leave the engraving field empty during checkout.

Q5. What materials are your collars made from?
Strong nylon with reinforced stitching, comfortable lining, and durable metal hardware for everyday wear.

Orders & Shipping

Q6. How long does shipping take?
Processing time: 1–3 business days
Estimated delivery: 7–15 days depending on country/region.
(Custom engraving orders may require extra handling time.)

Q7. Do you ship internationally?
Yes — we ship worldwide. Transit time varies by location.

Q8. How do I track my order?
You will receive a tracking email once your order ships.
If you haven't received one, contact us and we’ll assist you.

Returns & Support

Q9. Do you accept returns or exchanges?
Non-custom items: returnable within 30 days if unused and in original condition.
Custom engraved items: only returnable if damaged, incorrect, or faulty on our end.

Q10. What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with photos.
We’ll replace or refund — your satisfaction matters.

Q11. How do I contact support?
Email us anytime at daisyandduke2024@gmail.com
We aim to respond as quickly as possible.

Product Care

Q12. How do I clean and maintain the collar?
Hand wash with mild soap and air dry.
Avoid machine drying or harsh chemicals to protect the fabric and engraving.